CleoraSupport
Answers to common questions and a direct line to our team.
Contact us
Have a question, found a bug or need help with your subscription? Write to us and include your iPhone model and iOS version.
support@cleora-cleaner.comFrequently asked questions
How do I free up space with Cleora?
Open the app and tap Media Check. Cleora scans your photo library and groups duplicates, similar photos, screenshots and large videos. Review each group, keep what you need and tap Delete to remove the rest.
Can I recover photos I deleted by mistake?
Yes. Photos and videos removed with Cleora go to the Recently Deleted album in the Photos app, where iOS keeps them for up to 30 days. Open Photos, go to Albums, then Recently Deleted, select the items and tap Recover.
Will merging contacts delete my data?
Smart Contact Merge combines duplicate entries into one contact and keeps their phone numbers and email addresses. You can review every merge before confirming it.
Why does Cleora need access to Photos, Contacts and Calendar?
Access is needed to find duplicates and items you no longer need. Cleora asks for each permission only when you open the matching feature, and you can change it anytime in iPhone Settings, Cleora.
Are my photos uploaded anywhere?
No. Scanning and analysis happen on your device. Your photos, videos, contacts and calendar events are not uploaded to our servers. Details are in our Privacy Policy.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, choose Cleora and tap Cancel Subscription. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. Deleting the app does not cancel a subscription.
How do I restore my purchase on a new device?
Sign in with the same Apple ID you used for the purchase, open Cleora and tap Restore Purchases on the subscription screen.
How do I request a refund?
Payments are processed by Apple, so refunds are handled by Apple too. Go to reportaproblem.apple.com, sign in with your Apple ID, find the purchase and choose Request a refund.